This site is operated by Metta Voyage Co., Ltd (“Metta Voyage”, “we”). Metta Voyage Co., Ltd — registered office: 2nd Floor, Trung Yen Building 1, Trung Yen Urban Area, Yen Hoa Ward, Hanoi, Vietnam; Hanoi office: 132 Quan Thanh Street, Ba Dinh, Hanoi. International tour operator licence 01-1167/2023/CDLQGVN-GP LHQT (check on the Vietnam National Authority of Tourism register).
What we collect
- Request form: name, email, WhatsApp number (optional), number of travellers, trip length, planned dates, budget range, countries and your notes. Also the page you sent it from and the time.
- Technical data: standard server logs (IP address, browser) kept by our host for security. A short-lived counter tied to your IP address is used to stop spam and repeated failed logins.
- Analytics: Google Analytics 4 measures visits, clicks to Metta Voyage or WhatsApp and whether a request was sent. Advertising features are switched off. For visitors in the EU, EEA, UK and Switzerland, analytics cookies are not set (Google Consent Mode sends cookieless, aggregated signals only).
We never ask for passport numbers, card details or health records on this site.
Why we use it
To reply to your request and prepare a quote (steps you ask for before a contract), and with your consent given on the form. If you book, your data is handled under Metta Voyage’s booking terms.
Who sees it
Metta Voyage’s travel designers and sales team. It may be stored in our email system and our internal customer database. Data is hosted by Hostinger (servers outside Vietnam). We do not sell your data or share it for advertising.
How long we keep it
Requests that do not lead to a booking are deleted or anonymised after 12 months unless you ask us to keep in touch. Booking records are kept as long as accounting law requires.
Your rights
You can ask to see, correct or delete your data, or withdraw consent, by emailing info@mettavoyage.com. We apply Vietnam’s Personal Data Protection Law and, for travellers from the EU/UK, the GDPR principles. You may also complain to your local data protection authority.
Cookies
The site uses the cookies WordPress needs to work and, outside the EU/EEA/UK/Switzerland, Google Analytics cookies (_ga). No advertising cookies are set.
Last updated 9 November 2026.